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Systems from vendors, like off-the-rack clothing, don’t fit as well but are typically much cheaper and can be installed faster. But as with custom tailoring of clothing, it typically means higher costs and a long wait. The “build” approach, like a custom suit or dress, offers a close fit to business requirements. They could build a new system using their own developers, or they could buy a system from an external vendor.
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Department managers should be encouraged to facilitate LC/NC development, and be educated about how the technology works, what tools the organization supports, and the desired relationship between citizen developers and the IT organization.įor several decades, organizations have had two alternatives when they needed new information systems. There are also management challenges to watch out for: the proliferation of applications built by “citizen developers” can create a shadow IT problem, where only one user knows how the system works. To make proper use of them, however, managers need to know how they work and what they’re good for: small business transactions, small-scale automation, analytics, and website developing are all good use cases. Now, however, there’s a third option: Low-code/no-code applications allow organizations to build custom systems without hiring teams of developers or compromising on just close enough software for administrative tools workflow or case management systems (a modern take on traditional business process management tools) virtual assistants or chatbot tools and function-specific tools in the marketing space. It used to be that when companies needed new information systems, they either had to hire a developer or use off-the-shelf software.
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